Policies
Refund Policy
Sales terms, refund eligibility, damaged order claims and cancellation policy for research products.
Effective Date: August 11, 2026
1. No Refunds or Returns
At Pure Elevation Peptides, we are committed to providing high-quality research compounds. Due to the sensitive nature of peptides and research materials, all sales are final, and we do not offer refunds or exchanges.
All sales are final. We cannot accept returns, exchanges, or issue refunds for any reason, including but not limited to:
- Change of mind
- Incorrect product selection
- Dissatisfaction with results
2. Damaged or Incorrect Orders
We take extreme care in packaging and shipping our products to ensure safe delivery. However, if you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery at pureelevationpeptides@gmail.com.
To process a claim, please provide:
- Order number
- Clear photos of the package, product, and issue
- Description of the problem
If the issue is due to an error on our part (for example, an incorrect product shipped), we will work with you to provide a replacement.
3. Lost or Stolen Packages
Pure Elevation Peptides is not responsible for lost or stolen packages once tracking information confirms delivery. If a package is marked as delivered but not received, we recommend:
- Checking with neighbors or household members
- Contacting the shipping carrier for further details
- Filing a claim with the carrier if necessary
4. Order Cancellations
Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing checkout.
5. Need Assistance?
If you have any questions or concerns, contact our support team at pureelevationpeptides@gmail.com or through our Contact page.
Nothing on this page constitutes legal, medical or regulatory advice.
